Desko AI puts an AI agent on the WhatsApp number you already use. It answers in seconds at any hour, handles the questions your team fields all day, and brings you the customers who are ready to buy — while you keep using the WhatsApp Business app on your phone exactly as you do today.
Not a list of features. These are the differences you will feel in the money you take and the hours you get back.
An agent trained on your own prices, stock and delivery zones answers every single message the moment it lands — 6am, midnight, Sunday, public holiday. It only brings you in when there is a real decision to make.
→ You stop losing the customer who messaged at 11pm
The same forty questions — price, delivery, opening hours, is it in stock — answered instantly and correctly every time, without pulling anyone off a real sale.
→ Your people spend the day on customers who are ready to buy
Your team opens the same app, on the same number, with the same chats, and works exactly as they did yesterday. Behind that familiar screen the API is quietly adding the AI, the team inbox, the campaigns and the reporting.
→ Nothing to relearn, nobody to retrain
Every benefit below, with the screen that goes with it — what lands on your customer's phone, and what you see on the dashboard behind it. Your own WhatsApp app carries on looking exactly as it does today.
The AI is not a black box you hope behaves itself. You give it instructions in plain English — when to answer, how long to wait for your team, what it must never say — and it does exactly that. Change a line, save, and the very next customer gets the new behaviour.
The WhatsApp Business app gives you one phone plus four linked devices, and then you are full. On the API there is no ceiling — every member of staff gets their own login to the same number, and you can see exactly who is handling which customer.
This is the one that surprises people. A broadcast list in the app only delivers to contacts who saved you in their phone — usually a small fraction of your customers. Everyone else gets nothing, and you never find out.
Broadcast lists stop at 256 people, and give you nothing afterwards — no delivery report, no read count, no idea whether it was worth doing. Campaigns on the API report back on every single recipient.
On the app, your customer relationships live in a handset in somebody's pocket. When they resign, the conversations, the history and often the customers go with them. On the API the account belongs to the business, and offboarding takes one click.
The app needs a live, charged handset with signal. A flat battery, a lost phone or a bad network in the shop means your business goes quiet without anyone realising. The Cloud API runs on Meta's servers, so your handset becomes optional.
“You never told me that price.” On the app your evidence is whatever happens to still be on one handset. On the API every conversation is searchable across your whole business, and exportable when you need it in writing.
Whoever holds the business phone can read every customer you have ever spoken to, and walk out with the lot. Roles let you give each person exactly the access their job needs, with a record of who did what.
A phone per branch means a silo per branch — no way to compare them, no way to spot the one that is drowning until customers complain. Several numbers under one account gives you the whole picture on one screen.
The app has no tiers and no headroom — you hit its ceiling and stay there. On the API, Meta lifts your daily limit as your quality rating holds, so the number that serves you at 200 customers a day still serves you at 20,000.
Every time you send a customer a link, some of them never come back. WhatsApp Flows let a booking, an application or an order form open inside the conversation itself, and the answers land straight in your system.
Asking a customer to type is asking them to make an effort. Tappable buttons and list menus get answers from people who would otherwise have gone quiet — and it matters most on a cheap phone with weak signal.
Click-to-WhatsApp ads bring people into the chat, but on the app you have no idea which advert produced which customer. On the API every conversation carries its source, so you can see which campaign paid for itself and which one only brought tyre-kickers.
“Where is my order?” is the question your team answers most and enjoys least. Connected to your stock, orders or accounts system, the reply comes back with real data in under a second, at any hour.
Appointments people forget, renewals that lapse, repayments that slip, quotes that expire. Every one of those is money you have already earned and are about to lose. Reminders go out on schedule without anybody remembering to send them.
If your customers have a portal, a member account or an online order to confirm, one-time codes can go out on WhatsApp instead of SMS — delivered instantly, read straight away, and often cheaper than the SMS you are buying today.
The app gives you twenty labels and nothing else. Here you can slice customers by what they bought, where they are, how much they spend and when they last ordered — then message only the ones worth messaging.
These are not preferences or nice-to-haves. They are hard limits in the WhatsApp Business app. Coexistence lets you keep the left column and gain the right one.
Things that were simply not possible before, now sitting on the number you already have.
Your competitor will reply tomorrow, ask them to repeat their order number, and quote a different price than last time. You won't.
The question they asked at 11pm is answered at 11pm, while they still care about it and before they message your competitor.
Whoever picks up the chat can already see the whole history. Nobody is asked for their order number three times.
Price, warranty and delivery do not change depending on which member of staff happened to reply.
Track a parcel, check a balance, reschedule an appointment — without waiting behind anyone or calling during office hours.
Tap an option rather than compose a message. On a cheap phone with weak signal, that is the difference between an order and a bounce.
The confirmation, the price agreed and the delivery date stay in the thread, searchable months later. Fewer arguments for everyone.
A verified business name instead of an unknown number — worth a great deal in a market where everyone has been burned by a fake seller.
Appointment tomorrow, delivery today, payment due Friday. The things people are genuinely relieved to be reminded about.
Nothing to update, nothing to re-save, no “we have moved to a new line” message for them to miss and lose you.
Nobody wants “Press 1 for sales”. Our agent reads the actual question, checks your real prices and stock, and closes or qualifies the customer — then steps aside the moment a human would do better.
Here is what stops leaking the week you switch on.
Orders taken and paid for while you sleep, and the cart nobody finished gets one polite nudge instead of being forgotten.
Stop driving across town for people who were never buying. Budget and area are qualified before the viewing is booked.
Reminders that cut no-shows, and a front desk that answers booking questions at 10pm without anyone staying late.
Every admissions enquiry answered the same day, and fee reminders that reach parents without a single phone call.
“Where is my parcel?” answers itself all day, so your team can dispatch instead of typing the same reply.
Balance and loan-status questions handled instantly at scale, and repayment reminders that actually get read.
Bookings captured during the dinner rush, when the phone is ringing and nobody can get to it.
“Do you have this part?” answered in seconds — before the customer asks the next shop on their list.
Packages quoted the moment interest is hot, deposits collected in the chat, and departure reminders sent on their own.
One monthly fee covers the setup, the AI agent, the team inbox, your campaigns and our support. Meta's own conversation charges are billed separately, at cost.
And if it has an API, we can connect it. If it doesn't, a Google Sheet usually does the job.
Tell us how you sell today and we will show you, on a live demo number, exactly what your customers would have received last night while you were asleep. No slide deck, no charge, no pressure.
Fill this in and it opens WhatsApp with your details ready to send.
Every chat answered in seconds, at any hour, and your phone working exactly as it does today. Live in 48 hours.